Training Terms and conditions

Training Course Terms & Conditions


All contracts for the sale of products or services made by Chartwise (UK) Limited ‘Chartwise’ (registered in England and Wales no. 7375422) are deemed to include these terms and conditions of sale (the terms), which shall prevail over any other document or communication between the parties unless otherwise agreed in writing. For the purposes of this document the term product shall include any third party equipment or consumables provided by Chartwise, the term services shall include all work carried out by any representative of Chartwise including any training, advise, suggestions, notes and any other information by any medium, the term client shall mean any company, partnership, association or individual entering into a contract for the purchase of products or services from Chartwise.

1 – Definitions and Interpretation

1.1 Unless the context otherwise requires, each reference in these Terms and Conditions to:
1.1.1 “these Terms and Conditions” is a reference to these Terms and Conditions and each of the schedules as amended;
1.1.2 a Clause or Sub-Clause is a reference to a Clause in these Terms and Conditions; and
1.2 The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions
1.3 Words imparting the singular shall include the plural and visa versa.
1.4 References to any gender shall include the other gender.

2 – Training Instructor

2.1 The Instructor is a qualified instructor approved by the relevant authority / awarding body for providing specific training to the approved standards, when providing tuition under these Terms and Conditions.

3 – Training Courses
3.1 Training Courses shall be scheduled by Chartwise to meet client demand and the schedule shall be posted on the company website and in the Chatwise office.Chartwise reserve the right to cancel or postpone a course, although every effort will be taken to avoid such a situation. In the event that a course is cancelled a full refund will be given if the course has not already started.In the event that a course has started but cannot be completed Chartwise reserve the right to supply a proportional refund or if the client agrees alternative dates selected to complete the course.

3.2 Cancellation by the Client – If the client wishes to cancel a booking the following terms apply:

a. Cancellation 30+ days before course commencement
b. Cancellation 10 – 29 days before course commencement
c. Cancellation within 10 days of course commencement
Full Refund
Deposit non-refundable
Full Fees Payable


3.3 Failure to attend – If the course on which a delegate has been booked has not yet started, the client will have the option to name a substitute delegate. If a course has already commenced and a delegate is unable to attend due to genuine reasons i.e sickness of compassionate grounds, alternative dates may be offered to complete the training however the full fees are payable without exception.


3.4 Late Arrival – It is up to the delegate to ensure thy arrive at the nominated time to allow the course to start promptly. If for whatever reason a delegate arrives late, the course instructor reserves the right to refuse entry and the delegate will be liable for any costs associated with additional training to complete the course.

4 – Fee’s and Payment

4.1 Fee’s are valid for 30 days after quotation and subject to VAT, some courses will include fees for upload, examination and certification, these will be clearly shown on the invoice. Course fee’s are fully inclusive of all administration costs, course notes and training notes.

4.2 Payment Terms. Deposit payment is required on booking of the training course to reserve the place. The deposit shall be £20+VAT for each day booked. Full payment is required no later than 10 days prior to the course commencement.

4.3 Offsite Training. If a client requires training at their premises then travel expenses for instructors and or assessors will be charged at £0.51 per mile. For all venues more than 75 miles from the Chartwise base location an overnight stay and subsistance will be required. This will be agreed with the client at the time of the booking and any liability for cancellation of the accomodation or training venue will be the responsibility of the client.

5 – Property of Chartwise

All equipment and training materials are the property of Chartwise. All such materials are copyright protected and no copying or publishing is permitted without written permission from Chartwise.

6 – Insurance

Chartwise carries public liability insurance up to £5,000,000 for any one incident. Clients requiring training at their site are required to carry employers and public liability insurance which includes training activities to cover the trainer and the delegates.

7 – Health and Safety

7.1 The client is required to ensure compliance with any legislation, regulation, code of practice of guidance laid down by the HSE with regard to suitability of the premises to hold training courses, examinations and assessments.
7.2 Chartwise will carry out a pre-audit of the client training facilities to ensure compliance with accreditation or examination bodies requirements. *Charges may apply

8 – Disclaimer

Chartwise will not be liable for any loss, damage, injury of any kind whatsoever arising out of or as a result of any training courses undertaken, however caused to the client, employee of the client or any third party, by any act default or omission except insofar as such liability cannot be excluded by law.

9 – Data Protection

Chartwise shall not share the delegates personal data with any third arties for any reasons without prior consent of the delegate. Where such information is required by the accreditation authorities delegates will be required give their consent by signing the course paperwork. Such data will only be collected, processed and held in accordance with the instructors’ rights and obligations (as applicable) arising under the provisions and principles of the Data Protection Act 1998.

10 – Force Majeure

Chartwise shall not be liable to the client for non-performance or delay in performance of any of its obligations under these terms or loss or damage of any products due to acts of God, war, riot, civil commotion, embargo, strikes, fire, theft, delay in delivery or sevices of sub-contractors or sub-suppliers, shortage of labour or materials, confiscation or any other unforeseen event (whether or not similar in nature to those specified) outside the reasonable control of Chartwise.

11 – No Waiver

No failure by the instructor to enforce any provision in these Terms and Conditions shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Terms and Conditions. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitiute a continuing waiver.

12 – Severance

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.

13 – Law and Jurisdiction

13.1 These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.

13.2 Any dispute, controversy, proceedings or claim between the parties relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales.